Pincushion Policies

Alterations

Clean Clothing Only: All clothing brought in for our alterations services must be freshly laundered whether that is by laundry machine, by hand or dry cleaner! Even if you only wore your item(s) once since washing, it’s no longer sanitary for us to work on them.

In cases when our clients have disclosed their items are clean but we later discover they are not, you will be notified to wash and return them before having the project completed. This may affect the original ready date of your project, and you may incur a service fee for our inconvenience.

And it’s not just for us - clean clothing benefits you!

Garment repairs and alterations are visually and functionally more successful when performed on clean fibers. The end results look more natural and last longer.
Our Stitchers will praise you for being respectful of their general health and safety.
Your garments are ready to wear as soon as you pick them up!

Existing Stains/Damage: Please advise us of any existing stains, or damage that you are not having repaired, on your item. If we come across anything while working on your garment, we will tag it with a safety pin. We are not responsible for any existing stains or damage found on items during our work.

Fittings: What is discussed and pinned during your fitting outlines the parameters of the work we will do; any subsequent requests outside of what has been agreed upon with the Stitcher during your initial visit will be an additional service at additional cost.

Customer Satisfaction: We want you to love your garment! If you happen to find an issue with your item(s), please let us know within 48 hours of pick up.

Holding Time Limit: We will hold unclaimed items for 30 days after their scheduled pick up date. After the scheduled pick up date we will attempt to contact the owners by phone and email. All garments or items left behind for longer than 30 days are donated.

Classes/Workshops

Payment / Fees: Payment is required to confirm a space in any of our classes. You may purchase a class directly from our website, in person during our shop hours Tuesday-Saturday 10am-5pm or over the phone during the same times at 702-522-9551. Your space in a class is not confirmed until payment is received. Class fees are subject to change without notice. Please call us at 702-522-9551 if you have any questions.

Class Size / Sign Up Deadlines: Class sizes are limited, so be sure to sign up early as all classes have a sign up deadline. Unfortunately we do not accommodate last minute drop ins.

Machines: We recommend all students bring their own sewing machines to class so we can teach you on the machine that you will most often be using. However, we do have a limited number of sewing machines available for rent at an additional $10 per student per session. You must call the shop in advance at 702-522-9551 if you would like to rent a sewing machine. They will only be available on a first come first served basis. At this time we do not have any sergers available for rent.

Tools / Materials: Some classes may include tools and materials. Some classes may require the student to provide some tools and materials, if the student is to provide materials, it will be noted in the class listing. Kits may be available for purchase for some classes.

Attendance Minimum: A minimum of 2 students is required for a class. If a class is cancelled because there is not enough enrollment, you will receive a refund of your payment for the class or it can be used towards another class.

Cancellations / Refunds / Exchanges: All classes are non-refundable, however, if you cannot attend a class that you have signed up for, we will give you a credit, good for 90 days, to use towards another class. No call-no show forfeits any refund or exchange. If for any reason Pincushion must cancel a class, your class fee will be fully refunded.

Class / Workshop Etiquette: Our classroom space will be open 15 minutes prior to the start of each class for students to arrive and get set up. We encourage all students to arrive and be prepared to start at the designated time. All classes start on time and begin wrapping up ten minutes prior to the scheduled end of class. Please be considerate of others and arrive on time for your class.